Responsibilities: - Provide excellent customer service and support to customers via phone, email, and live chat - Respond to customer inquiries and complaints in a timely manner - Troubleshoot customer issues and provide solutions - Maintain up-to-date customer records - Follow up with customers to ensure satisfaction Requirements: - High school diploma or equivalent - Minimum of 1 year of customer service experience - Excellent verbal and written communication skills - Ability to work in a fast-paced environment - Proficiency in MS Office and other related software Preferred Skills: - Knowledge of customer service principles and practices - Ability to work independently and as part of a team - Strong problem-solving and organizational skills - Knowledge of customer service software, databases, and tools - Ability to handle multiple tasks simultaneously - Excellent interpersonal and customer service skills